Return & Exchange Policy
At Comforlab, your satisfaction is our top priority.
You benefit from a 60-day money-back guarantee on all our products, in addition to your standard legal rights.
For any request, please contact us through our contact page.
1. Standard Return Policy (60 Days)
You have 60 days from the date you receive your order to request a return or exchange—no questions asked. You may return or exchange your product even if used, as long as it is in clean, good condition, and accompanied by proof of purchase (order number).
2. How to Return or Exchange
Before returning any item, please contact our customer support team via this form to receive the return address and instructions.
Packages sent back without prior authorization will not be processed.
3. Conditions for Returns & Exchanges
To be eligible for a return or exchange, the product must:
- Include proof of purchase (order number)
- Be in generally good, clean condition (not heavily damaged or misused)
4. Return Shipping Costs
Unless the item was sent in error or arrived defective, return shipping costs are the responsibility of the customer.
If the product is defective or the wrong item was sent, Comforlab will cover the return shipping costs.
5. Refunds
Once we receive and inspect your returned product, your refund will be issued to your original payment method within 14 days.
Original shipping fees are non-refundable, except in cases of error or non-conformity.
Refund processing times may vary depending on your bank or payment provider.
6. Exchanges
If you would like an exchange, please specify this when contacting customer service. Exchanges depend on available stock. If the desired item is out of stock, a refund will be issued instead.
7. Non-Returnable Items
For hygiene reasons, certain items (e.g., underwear, sealed products) cannot be returned or exchanged if the packaging has been opened.
8. Extended Warranty Options
If you wish to benefit from an extended warranty beyond 60 days, paid options are available. Please contact us for more information.
9. Contact
For any questions regarding returns, exchanges, or warranty extensions, contact us via our contact page or by email at contact@comforlab.com.