Privacy Policy

At Comforlab, we care deeply about your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from comforlab.com (operated by SBQ-Ecom Agency and Brother & Sisters United LTD).

1. Who We Are

Your data on this site is processed by:

• SBQ-Ecom Agency – Rue des jardins, 1018 Lausanne, Switzerland (VAT: CHE-381.799.727)
• Brother & Sisters United LTD – 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Contact: contact@comforlab.com

2. Information We Collect

• Personal info: Name, shipping address, email, phone number
• Payment details: Secure payment data (never stored by us; processed via Shopify, Stripe, or PayPal)
• Order & browsing info: Pages viewed, products, cart history, IP address, device/browser data
• Marketing data: Email engagement, campaign participation, newsletter opens, etc.
• Cookies and similar tech (see Cookies section below)

3. How We Use Your Information

• To process and fulfill your orders
• To provide customer support, handle returns, and resolve disputes
• To manage your account and preferences
• To improve our website and shopping experience
• To send you special offers, newsletters, and updates (only if you opt in)
• To measure and improve our ads (Meta/Facebook Ads, Google Ads, TikTok Ads, Klaviyo, Google Analytics, etc.)
• To comply with applicable laws and tax regulations (US, UK, Switzerland, EU, if relevant)

4. How We Share Your Data

We only share your information when necessary to provide our services or as required by law:

• Payment processors: Shopify, Stripe, PayPal
• Shipping partners for order delivery
• Marketing & analytics tools: Meta/Facebook, Instagram, Google Analytics, Google Ads, TikTok, Klaviyo (email)

We do not sell your data to third parties. Data is only shared to fulfill your orders, operate our business, analyze traffic, or meet legal obligations.

 

5. Cookies & Tracking

We use cookies and similar technologies to:

• Enable essential site functions (Shopify technical cookies)
• Analyze website usage (Google Analytics, Shopify Analytics)
• Measure advertising effectiveness and personalize ads (Meta Pixel, TikTok Pixel, Google Ads Conversion, Klaviyo, etc.)

You can set your browser to refuse non-essential cookies, or manage preferences using the cookie consent banner on our site.

 

6. Data Retention

We keep your information as long as needed to provide services and comply with the law. You may request to delete your account or data any time by contacting us here.

7. Your Rights (US & International)

Depending on your location, you may have the right to:

• Access, update, or delete your data
• Request information about how we use your data
• Opt out of marketing communications at any time
• For California residents: Request to know, delete, or opt out as provided by the California Consumer Privacy Act (CCPA)
• For EU/UK residents: Exercise your rights under the GDPR or UK GDPR

To exercise your rights or for any privacy questions, please contact us here.

 

8. Security

We use appropriate technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. International Transfers

Your information may be processed outside your home country (including the US, UK, Switzerland, and EU). We ensure that any such transfers comply with relevant laws and are protected by suitable safeguards.

10. Updates to This Policy

We may update this Privacy Policy at any time. Please check this page regularly to stay informed of our practices.

For any privacy concerns, you can always contact us here.

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